Revocation Instruction

Revocation Instruction & Revocation Form

Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed to neither their commercial nor their self-employed professional activity:

A. Revocation Instruction


Right of Revocation

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of withdrawal, you must notify us (Gondwana AQUA Tech GmbH, An der Strusbek 37, 22926 Ahrensburg, Germany, Tel.: Ahrensburg, email:
info@gondwana.ag) of your decision to revoke this Contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached sample evocation form, although this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send notification of your intention to exercise the right of revocation before the expiry of the revocation period.


Consequences of revocation

If you revoke this Contract, we will reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse the refund until we have received the goods returned to us or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this Contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

Download Revocation Form